- Returns & Refunds to Todo Vela Mexico | Marine Racing Chandlery
Todo Vela Mexico | Returns & Refunds
If you need to return an item, please contact us within 14 days for a return authorization. To be eligible for a return:
- We need a copy of your receipt.
- Your item must be unused and in the same condition that you received it.
- It must also be in the original packaging.
If your purchase was a special order item, Todo Vela Mexico reserves the right to charge a 20% restocking fee.
Remember, to complete your return, we MUST have a receipt or proof of purchase.
We do not accept returns of the following items:
- CDs, DVDs, or videos of any type that have been opened.
- Any item not in its original condition, or is damaged, or missing parts for reasons that are not due to an error on our part.
- Items sold at a discount or with Free Shipping.
- Any item that is returned more than 14 days after the shipment has been received.
REFUNDS (if applicable)
Once your return is received and inspected, we'll send you an email to let you know that we've received your returned item. We'll also notify you of the refund or credit to your Todo Vela account.
Refunds are processed either by (1) the same payment method as the original payment, or (2) as a credit on your Todo Vela account.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a credit will be applied to your Todo Vela account.
To return your product, send it to:
Todo Vela Mexico Carretera Punta de Mita s/n KM 3
Col. La Cruz de Huanacaxtle
Bahia de Banderas, NAY 63734
Telephone: (52) 01-329-295-6124
Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. In addition, you will be responsible for paying for your own shipping costs for returning the item to Todo Vela Mexico.
When shipping an return item, you should a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.